Smart City as an Integrated Enterprise: A Business Process Centric Framework Addressing Challenges in Systems Integration

Smart city is emerging as a response to mitigate the problems of fast urbanization and unpredictability of standards, policies, and citizens’ needs in urban areas. For a city to be smart, integration of city systems is essential in order to provide flexibility and access to real-time information for creation and delivery of efficient services. Business Process Change (BPC) is essential for systems integration in smart city development. Similar to BPC in Enterprise Systems Integration (ESI) for the private sector, changing business processes for smart cities encompasses a number of challenges and opportunities. This research-in-progress considers a city as an enterprise and attempts to develop a framework to address the business process-centric challenges in smart city development. ESI approaches, techniques, and tools will be utilized in this context. Thus, the proposed framework will identify and address BPC challenges in all steps of BPC for smart cities, using BPC tools, techniques, and approaches in ESI. Keywords-Enterprise systems integration; ESI; Smart city; Business process change; BPC; Smart city challenges.